Service and Support
As the only Authorized Apple Service Provider in Malta, it means that all our technicians are trained and certified by Apple. Our Service Repair Centre and working practices are subject to regular Apple quality control to ensure that we maintain the highest standards of customer care.
AASPs are part of a network of Apple Authorised businesses that provide comprehensive support and repair services for Mac products. AASPs employ Apple-certified technicians, who complete regular Apple training and assessments, so you can be confident you're getting help from qualified, experienced professionals.
We offer a wide range of specialist Apple support services tailored to meet the differing needs of private individuals, small business, schools and large organisations. Whatever your problem we will get you back on track quickly and efficiently. Our team of highly skilled qualified service technicians are fully accredited to carry out warranty and non-warranty assessment & repairs, and available to assist you whether your equipment was purchased from us or from elsewhere. The parts we use are sourced only from Apple and our repairs do not affect your warranty status. All service repair records are logged and documented on Apple's Global Service system.
Our Service Repair Centre is now based in a brand new premises in B’Kara, next door to the iCentre shop. It is open 6 days a week, with dedicated repair staff available to diagnose your fault and advise on the best course of action. Our technicians are all Apple trained and certified. The Service Centre opening hours are as follows:
|Monday - Friday||9:00 - 18:00|
|Saturday||8:30 - 12:30|
Our Help Desk can provide all the expertise and support that you may need. Our Apple Certified and Authorized Service Engineers have extensive knowledge of the Mac OS and leading Mac applications, so most issues can be resolved in a single visit/call.
The Help Desk operates during normal office hours (08:00 - 17:00) and is available to all our customers.Services
Apple-certified repairs are performed by trusted experts who use genuine Apple parts. And only Apple-certified repairs are backed by Apple. Whichever is your need, you'll get your product back working exactly the way it should.System Installations
We offer Installation Services to all clients (from large organizations to small business users).Apple Certified and Authorized Service Engineers will commission your new equipment in our state-of-the-art Service Centre and deliver it to the customer site. We will install Apple approved software / third party hardware devices and connect your Macs to your existing network infrastructure.System Health Checks
At your request, our Apple Certified and Authorized Service Engineers will conduct a health check on your system. The service is customer specified, so we will do as you ask. This can include disk defragmentation, system rebuilds and removing of old and unused data. Diagnostic tools will be utilized to check for system performance and viruses.Carry In Service
If your Apple product is in warranty, then there will be no charge for a hardware repair. If the product is out of warranty then we will charge Euro 50 + VAT per hour labour plus the cost of any parts required. We will provide an estimate for the repair and only proceed when we have received your authorisation. All hardware repairs come with a 90-day Apple warranty. The fee of Euro 50 + VAT per hour may apply to warranty repairs if problem is found to be software related. Before any repair is offered we will need to assess the equipment and correctly identify any fault. Therefore equipment must be left with us until such time as an Authorised Technician can complete an assessment.Fast Track Service
We do understand that your deadlines sometimes mean it’s not possible to be without your computer. To assist we have introduced a new Fast Track Service - receive priority service on all in and out of warranty repairs. There is an additional charge of Euro 63.56 + VAT for this service along with the normal fee and units will be assessed within a 24 hour period and repaired subject to parts availability.Call Out Service
If you are experiencing a problem with your Macs and need an experienced technician on site to resolve it, then we offer a chargeable call out service. The service covers both hardware and software issues.Premium Protection Plan
The iCentre Premium Protection Plan provides three years warranty from the date of purchase. You can now relax in the knowledge that you are protected against most unforeseen repair expenses for the full duration of your iCentre Premium Protection Plan. The plans on offer are available in two different price bands as follows;
There are 8 products in all, according to the type of equipment under cover. The products together with their respective prices are listed below:
|Consumer - PPP (2+1)||Price (EURO)|
|iPhone, iPad Mini, iPad, iPad Air||€95|
|Macbook Air, Macbook Pro, iMac Pro & Mac Pro||€200|
|Business - PPP (1+2)||Price (EURO)|
|iPhone, iPad Mini, iPad, iPad Air||€115|
|Macbook Air, Macbook Pro, iMac Pro & Mac Pro||€225|
The following products, parts, situations, operations and causes of failure or breakdown to the covered good and its elements, are hereby expressly excluded:
In the event of a failure, and always before any work is carried out on the Covered product, the owner must contact iCentre Service Centre on the 21442123 or [email protected] within a maximum of 5 working days from the date of the breakdown’s detection. The owner must provide the following documents:
Your iCentre Premium Protection Plan provides cover for three (3) years from the purchase date. We encourage you to read carefully the terms and conditions contained in both the Manufacturer's warranty booklet and this iCentre Premium Protection Plan document and keep them in a safe place. A copy of the leaflet containing all the terms and conditions of the iCentre Premium Protection Plan can be obtained by visiting our retail outlets. Alternatively we can send you a copy via e-mail.
Apple iPhone Warranty Claims
In view of the numerous queries we receive regarding iPhone Warranty Claims, iCentre would like to answer the more frequently Asked Questions regarding this subject. If your iPhone has a defect that you intend to claim under Apple's International Warranty, the following applies;