This website is administered by SG Solutions Limited. SG Solutions Limited is committed to respecting your privacy and protecting your Personal Data. SG Solutions Limited takes the security of your Personal Data very seriously, and endeavors to be transparent, by providing information on the categories of Personal Data collected, and the purpose for collecting such Personal Data.
Who is the data controller?
All Personal Data obtained by us is held and used in compliance with this Policy, with Act No. XX of 2018 (which repealed and replaced the Data Protection Act, Cap.440 of the Laws of Malta), and the General Data Protection Regulation (EU) 2016/679 of the European Parliament and of the Council (hereafter referred to as the “GDPR”). SG Solutions Limited is deemed a “data controller” for the purposes of the GDPR. The Controller is also the owner and registrant of this Website.
The Controller is reachable at: [email protected] or +356 21442123
What is Personal Data and what are special categories of Personal Data?
In this Policy “you” or “your” means you, the person who provides us with Personal Data; and, “Personal Data” shall have the meaning assigned to it by Article 4 of the GDPR. Under the GDPR, Personal Data consists of any information relating to an identified or identifiable natural person ('data subject').
The GDPR provides that special categories of data relates to the “processing of Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person's sex life or sexual orientation”.
No special categories of Personal Data are collected through the use of our website.
What categories of Personal Data do we collect and how?
Personal data is collected through the following channels
Personal information collected directly from you
While visiting our website you may be asked to provide certain categories of Personal Data, more specifically in the following instances:
When creating an account to buy from our online shop
When sending us a message through the ‘Contact Us’ form
When contacting us through Chat Box
When subscribing to our newsletter
When you apply for the iCentre Loyalty Card
When pre-ordering or registering an interest for new products
Information we may obtain
Through cookies and similar technologies we may collect information to recognise you, remember your preferences and tailor the content we provide to you, such as:
Website visitor data is anonymised. For more information on what Cookies are, and what they do, please refer to our Cookies Policy. Moreover we may also collect information about your age and gender (if you visit the Website while logged into you Google account). Save for such circumstances described, you may still visit our site anonymously.
What do we use your Personal Data for and for what lawful reason?
We collect, store and process your Personal Data to provide you with the best service, and in particular for the following reasons:
We will collect your Personal Data for the purpose of creating and maintaining your user account, which will enable us to process your orders and deliver products ordered. Your shopping history also helps us to improve our website content, products and services. Moreover, we may also process your Personal Data when you pre-order or register your interest in our products and services for the purpose of notifying you about the availability of stock for new products.
For the abovementioned purposes, we will process your Personal Data for the lawful basis of performing our obligations arising from orders you submit and as this is in our legitimate business interest.
We may use your Personal Data to provide you with - information on our products and services, promotional material, newsletters and also to send and keep you informed of any events and promotions that we may organise from time to time. We will send you such marketing communication following your specific consent. Your marketing preferences can be changed at any time by sending an email to [email protected], or by sending your request via post using the following postal address: Marketing Department, SG Solutions Limited, iCentre, Dun Karm Street, B’Kara By Pass, B’Kara, Malta.
We may also process your Personal Data, including your purchase history, for administrative purposes, which may include for example, managing the collection and redemption of loyalty points (for loyalty card holders), accounting and billing, systems testing, maintenance and development, auditing and to comply with any requests received from Regulatory Authorities. Your Personal Data is processed as this in our legitimate interest and also to comply with our legal obligations.
We may process your Personal Data to deal with general enquiries you may raise from time to time on our products or services, through our “Contact us” page or through the Chat Facility provided in our website. We may also process your Personal Data to contact you for feedback on our products and services, through customer satisfaction surveys, conducted from time to time, so as to assist us in improving our products and services. The lawful basis for processing your Personal Data for these purposes is our legitimate business interest.
We may use your Personal Data for statistical and marketing analysis, to help us improve our products and services. Website visitor data is used to improve the content and functionality of our website, to better understand the categories of visitors and improve our products and services. Personal Data is processed in this manner, as this is in our legitimate interest.
We may also process your Personal Data for our legitimate interest to defend or protect our legal rights and interests, as and if required.
Who do we share your Personal Data with?
We may also share some of your Personal Data with the following categories of third parties:
Links to third party websites
Our website, products, applications and services may contain links to third-party websites, products and services. Our products and services may also use or offer products or services from third parties − for example, a third party iPhone app. SG Solutions is not responsible for such third parties and bears no responsibility for any personal data such third parties may collect on you. Information collected by third parties, which may include such things as location data or contact details, is governed by the third party’s privacy practices and not those of SG Solutions. We encourage you to learn about the privacy practices of those third parties and to be aware that such third parties may retain or transfer any personal data they have collected on you outside of the European Economic Area (EEA).
Security, storage, and transferof your Personal Data
We are committed to ensuring that your Personal Data is secure at all times. We have in place suitable technical and organisational measures to safeguard and secure the Personal Data we collect, in particular, to protect data against any accidental or unlawful destruction, accidental loss, corruption, unauthorised circulation or access, as well as against any other form of unlawful processing or disclosure to unauthorised persons.
All of our employees and third parties (with whom we may share your Personal Data as provided in this Policy), and who have access to your Personal Data and/or who are associated with the processing of that data are contractually obliged to respect the confidentiality of your Personal Data. We also ensure that sufficient security measures are in place when transmitting your Personal Data to third parties for the abovementioned purposes.
For how long will we retain your data?
We will retain your personal information for as long as required for the purposes for which your data was collected and processed or required by laws and regulations. This means that we will keep your data in line with our retention policies which take into account our business, administrative, legal and other regulatory retention requirements.
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser, that enables the sites or service providers systems to recognize your browser and capture and remember certain information.
What are your rights as a data subject?
At any point while we are in possession of, or processing your Personal Data, you have the following rights:
Data Protection Officer
We have appointed a Data Protection Officer (hereafter referred to as “DPO”), for the purpose of ensuring compliance with this Policy. If you wish to exercise any one of your rights or have any questions or concerns about this Policy, you are invited to contact our Data Protection Officer, via email: [email protected] or by post using the following mailing address: Data Protection Officer, SG Solutions Limited, Dun Karm Street, B’Kara By Pass, B’Kara, Malta.
We endeavor to process your requests within thirty (30) days from receipt and requests will be processed free of charge, unless requests are deemed excessive or unfounded, in which case we may charge a reasonable fee. Should we have reasonable doubts concerning your identity when making the request above, we may require additional information, necessary to confirm your identity.
In addition to your rights previously listed, and without prejudice to any other administrative or judicial remedy, you have the right to lodge a complaint with the local Supervisory Authority i.e. the Information and Data Protection Commission (IDPC). In the event that you wish to make a complaint about how your Personal Data is being processed by SG Solutions, or how your complaint has been handled, you have the right to lodge a complaint directly with SG Solutions. Alternatively you may raise a complaint directly with the Supervisory Authority.
The contact details of the local Supervisory Authority are as follows:
Information and Data Protection Commissioner (IDPC)
Level 2, Airways House, High Street, Sliema
Email: [email protected]
Website link: https://idpc.org.mt/en/Pages/contact/complaints.aspx
Telephone: +356 2328 7100
Changes to this Policy
This policy was last modified on 16 October 2018.